JOB DESCRIPTION

• To provide a managerial presence and support to Alpine Elements and iGOSKi customers in the Portes du Soleil.

• To oversee and manage service standards throughout the properties in the Portes du Soleil.Facilitate effective problem resolution to ensure guest expectations are exceeded
• To initiate, develop and maintain professional relationships with all local and centralised suppliers
• To work with the Area Manager on all properties matters. Working with the Area Manager to ensure the complete, accurate and timely management and administration of the chalet budgets and accounts.
• To motivate, manage, support and develop all the property staff
• To step in and cover when necessary in the properties to include, but not limited to, cleaning, cooking and hosting.

PERSON PROFILE

• You will be personally and professionally driven by targets and responsible for instilling high standards and a strong work ethic in yourself and your team
• You will need to show a professional, enthusiastic and friendly approach to colleagues, suppliers and customers alike.
• You will be encouraging of staff through difficult situations thus ensuring continual high standards.  
• Being highly articulate with superb interpersonal skills, an instinctive awareness for people will make you a natural leader and team player.
• You will be keen to establish a highly motivated team founded on understanding, communication and respect.
• The successful candidate will work with the Area Manager to identify new initiatives to improve standards and tailor our product and service to individual customer expectations.
• The Chalets Supervisor must have the ability to achieve fantastic service levels whilst minimizing costs and maximizing revenue.

RESPONSIBILITIES

Commercial/Accounts•    Working with the area manager to monitor and control budget allocation and  expenditure within company parameters on a weekly and cumulative basis•    Minimise the properties overheads and operating costs.•    Ensuring the security of any monies held in the properties •    Developing all potential incremental sales opportunities within the properties, implementing new initiatives to maximise revenue and customer satisfaction.•    Assist the area manager to :- manage and control stock levels within properties and against guest arrivals and departures•    To collect and collate the properties paperwork is collected, processed and submitted in a timely manner including temperature log sheets, customer questionnaires and property report forms. •    Ensuring that all orders are checked against delivery notes and invoices and any inconsistencies identified and reported to the Area Manager on a weekly basis. Customer Service •    Providing a source of knowledge and support to properties teams.•    Ensuring all customers receive the highest level of customer care/service at all times in line with company standards.•    Managing chalet staff to achieve, and wherever possible exceed customer expectations•    Enthusiastically initiating and implementing  new customer service related initiatives within the chalet•    Ensuring excellent standards of hygiene, customer service, cleaning & housekeeping and food presentation and service•    Analysis of and responses to Customer related feedback as appropriate•    Working with the Area Manager to provide solutions to staff and property related issues and following reporting procedures.•    Responsibility for the delivery of the Product as per our published brochure.•    Customer facing presence•    Provide support to the area manager in responding to any / all customer complaints within the set time frame             Property Management•    Liaising with the Resort Maintenance team and Area Manager to coordinate the maintenance and upkeep of the chalet to ensure quality of operations across the programme•    Ensuring in conjunction with the area manager that cleaning, health and safety standards within staff accommodation are maintained at all times.Staff Management•    First point of contact for the Chalet staff•    Formal and informal training, development, management, coordination and motivation of new and current staff on an on-going basis.  •    Co-ordinate workload of staff within the properties including rotas etc.•    Managing & monitoring of  team's customer facing duties •    Ensuring all pre-set objectives for properties staff are achieved & that employee motivation throughout the season remains at the highest possible level.•    Working with the Area Manager to ensure excellent teamwork and a consistent and fair approach to  staff •    Providing staff with the necessary tools and information to be successful in their rolesSupplier Liaison•    Establishing and maintaining professional relationships with all owners, suppliers and local authorities.•    Assist the area manager in ensuring that all orders are checked and submitted in a timely manner•    Assisting the area manager in ensuring all centrally ordered and stock items are stored in a clean and safe environment at all times.  •    Assist the area manager to ensure that items are delivered to the chalets in a timely manner and a record of stock distribution is maintained. Organisation/Communication•    On-going provision of written and verbal information, feedback and direction through weekly meetings and individual discussions.•    Administrative duties including analysis of arrivals manifest, performance/development reviews and customer services feedbackHealth & Safety •    Assisting the area manager to monitor the H&S standards are being met and correctly addressing and / or communicating any issues.Competencies and Experiences:Previous and relevant Standards Management experience.Previous and relevant People Management experience.Positive and proactive approach to teamworkA strong customer focusExcellent time management and prioritisation skills.Excellent verbal and written communication skillsExcellent cooking skills and experienceFlexible & adaptableExcellent personal presentation.High level of Computer literacyMust be a confident driver and able to drive a minibus, at times with guests, in winter conditions (they will not be able to do the job if they are not a driver due to the logisitics in resort)